Kenbrook Solar Pvt. Ltd.
Office Address: #007, Shukrana Complex, Bangran Road, Near Mission School, Shubkhera, Paonta Sahib, Himachal Pradesh 173025
Shipping Policy
Kenbrook Solar Pvt Ltd (“we” and “us”) is the operator of (https://kenbrooksolar.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are included with the cost of items. We provide free shipping to all over india.
3. Return
3.1. Return Due To Technical Problem
Kenbrook Solar Pvt Ltd will happily accept returns due to any technical problem as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
through email. (Kenbrook Solar Pvt Ltd) will refund the value of the goods returned but will
NOT refund the value of any shipping paid.
3.2 Warranty Returns
Kenbrook Solar Pvt Ltd will happily honor any valid warranty claims, provided a claim is submitted within warranty period of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Kenbrook Solar Pvt Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) a replacement item sent to you (if stock is available).
(b) refund to your payment method (If stock not available).
3.3 Return Address:
KENBROOK SOLAR PVT LTD
KHASRA NO 176, KHATAUNI NO 295, WARD NO 12 NEAR GURU NANAK PUBLIC SCHOOL, SHUBHKHERA, PAONTA SAHIB, DISTT. SIRMOUR, HIMACHAL PRADESH – 173025
GSTIN: 02AAHCK4207B1ZA
Contact: 9990001837
Email: kenbrooksolar@gmail.com
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7 – 14 days
4.2 Transit time Internationally
As of now we do not ship to other countries. We ship in India only.
4.3 Dispatch Time
Orders are usually dispatched within 1 business day of payment of order Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Kenbrook Solar Pvt Ltd will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 GST/Sales Tax – Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes – Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit – We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please phone us at 9990001837